Student+Account+Management

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 * The Student Account Management System (SAM) is used to when students have issues logging into their HCPSS server accounts. All staff members can access SAM to troubleshoot and to reset student passwords.**


 * Steps to Take Before Resetting a Password:**
 * Check student's user name. The user name is the firstinital+first five letters of the last name +last 4 digits of the student ID number. (ex. epareg1234). Many students are transposing letters or digits or using not enough letters of their last name.
 * Make sure the student computer is on the network. Check for a valid IP address (10.109.etc...). Check to make sure that the computer in the media center or computer lab has a "green" light/network available symbol.


 * Resetting a Student Password:**
 * **You must be in school and on the network to change a student's password. Go to the following website:** **@https://secure.hcpss.org/accounts/**
 * **Once there, log in with your official HCPSS computer log in (the one you use when you log into your laptop each day).**
 * [[image:samlogin.png width="560" height="231"]]
 * **Second, search for the student's name in the database.**[[image:searchname.png width="482" height="314"]]
 * **Third, check the record to make sure that the student's user name matches what the student has been typing into the log in screen. If so, click the reset password button to get a ONE TIME USE password. Students are to use this password to log into the machine. Once in, the program will prompt them to set a new password. Suggest that they write that password or a password hint onto the sticker in the front of their agenda book.**